Regular review and feedback of employees’ performance is critical to ensure the highest standards of service, quality, efficiency and teamwork are maintained in the organisation. On a practical level this is something managers and supervisors do informally on a day-to-day basis – monitoring employees’ work and providing guidance and direction on improving standards.
It is also important that employees receive formal reviews of their work. The benefits of formal reviews and appraisals include:
- They motivate employees by giving positive and constructive feedback and listening to their contributions. Motivated employees are more loyal, committed and productive
- They help to make the employee feel engaged in the organisation by involving them in discussion about what is going on and how their work contributes to it
- They improve standards by clearly showing employees where their work is or is not meeting the required standard and take action to correct any anomalies
- They identify training needs to improve standards, knowledge and this improves efficiency and productivity
- They help identify talent and skills needs within the organisation for future planning purposes
- They provide positive two-way communication between the employee and the organisation that promotes team working, productivity and commitment
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